The DFW rules Hit count shows the following Error: unable to onboard remote host due to incorrect thumbprint. (Error code: 500340)

Products

• VMware NSX

Issue/Introduction

- The following error message shows up when you try to check the DFW rules hit count:

Error: unable to onboard remote host due to incorrect thumbprint. (Error code: 500340)

 

 

 

Environment

NSX-T 3.x

NSX 4.x

Cause

This situation is caused by the Local Sites thumbprint not matching with the Global manager and needs to be updated.

Resolution

- Follow this path to update the thumbprint:

GM > Location Manager > Edit Location > Update the thumbprint 

- The thumbprint can be verified by logging on to each local manager site and running the command 'get certificate cluster thumbprint'.