In Aria Operations for Networks Collector VM configuration incomplete. Use 'setup' command in consoleuser mode to reconfigure it

Products

• VMware Aria Operations for Networks

Issue/Introduction

• Aria Operations for Networks - Collector showing setup error after being redeployed via vRLCM  “incompleted setup, please run setup command in collector".
• Aria Operations for Networks UI displays an error message under the settings >> Infrastructure and Support tab >> on the collector as below.

Operation for Networks System (undefined)
Collector VM configuration incomplete. 

Resolution: Collector VM wasn't configured correctly. Use 'setup' command in console mode to reconfigure it.

• Collector when first deployed, was then deleted and redeployed via vRLCM causing an alert  "incompleted setup, please run setup command" on the collector on the vRNI UI. 

Environment

The above example is of cluster environment with 3 platforms and 3 collectors deployed using vRLCM

Cause

Issue occurs if the 'setup' is interrupted or collector node is deleted and redeployed while setup

Resolution

Pre-requisites:

Kindly verify the output as per the below steps before applying the resolution:  

1. Login to the SSH session using putty on the affected Collector via 'consoleuser'

2. On the (cli) run the following command : show-config and match the output as below. 

Example:

(cli) show-config

network configurations:
IP Address: ##.###.###.##
Netmask: ###.###.###.###
Gateway: ##.###.###.##
DNS nameservers: ##.###.###.###
Domain Search list: #######.##
NTP servers: ##.###.###.##

(cli)

3.  Kindly run the 'setup' command (again, if done already ) on the affected collector node and match the output same as below : 

(cli) setup
Setup ids already initialized. Use 'help' or look at the CLI guide for other available commands.
(cli)

 

4. If the above output matches as outlined in Step '2 & 3'. It could be confirmed that the error on the Aria Operations for Networks UI could possibly be a false negative.

5. We could continue to the apply the solution outlined as below under 'Resolution'. If the above output does NOT matches your environment, kindly reach out to the Technical Support team.  

Resolution : 

Below steps to be performed ##ONLY on Platform 1:::: 

1. Login to platform 1 via 'Support' user

2. Type 'ub' : for ubuntu mode:

3. Then type 'rdb' to get to the DB.

4. Run the command: key_val_tool -cid 0 -m del -key "ServiceErrors"

5. Type 'exit'. 

Kindly note : it may log out and login, and as it may take some time for it to reflect in the environment. 

Additional Information

** Kindly ensure the error is a false negative and setup is complete.