Investment Hierarchy module Export CSV: API-1007

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Unable to Export to CSV the content of the Hierarchy module in projects, ideas, or custom investments.

The error shown in the logs states: API-1007 : You are not authorized to process request. Contact your system administrator for necessary security rights.

It happens to all users, even admin users with every single access right.

Environment

Clarity 16.2.2

Resolution

This can not be reproduced in 16.2.3

Additional Information

app-ca.log file shows following errors:

ERROR 2024-08-25 23:27:41,475 [Dispatch Export to CSV Job : bg@myclarityserver(tenant=clarity)] ppm.rest (clarity:myuser:myclaritysession:Export to CSV Job) () CustomerResourceHandler ::  exception occurred while performing action:retrieve
com.ca.ppm.rest.exception.AuthException: API-1007 : You are not authorized to process request. Contact your system administrator for necessary security rights.
    at com.ca.platform.osf.object.rest.provider.InvestmentResourceProvider.checkInvestmentHierarchyAccessRight(InvestmentResourceProvider.java:563)
    at com.ca.platform.osf.object.rest.provider.InvestmentResourceProvider.checkAccessRight(InvestmentResourceProvider.java:469)

ERROR 2024-08-25 23:27:41,479 [Dispatch Export to CSV Job : bg@myclarityserver(tenant=clarity)] niku.njs (clarity:myuser:myclaritysession:Export to CSV Job) () Error executing job: 5060086
java.lang.Exception: Export Job Failed: 401
api.unauthorized