Failed to Access the NSX-LCP File

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

ERROR DESCRIPTION : Failed to Access the NSX-LCP File

LCM .Log

2024-08-15T06:52:31.027+0000 ERROR [vcf_lcm,66bda5afea662be385e59e60d62e2725,bd0b] [c.v.evo.sddc.lcm.model.task.SubTask,http-nio-12x.x.x.x-7400-exec-3] Upgrade error occured: Failed to download NSX LCP file.
2024-08-15T06:52:31.027+0000 DEBUG [vcf_lcm,66bda5afea662be385e59e60d62e2725,bd0b] [c.v.evo.sddc.lcm.model.task.Stage,http-nio-127.0.0.1-7400-exec-3] Stage details: Stage(id=135:4, name=null, description=null, type=ESX_UPGRADE_VUM_DOWNLOAD_NSX_LCP, order=4, startTime=null, endTime=null, duration=null, status=FAILED, errorType=RECOVERABLE, errorCode=com.vmware.vcf.error.runtime.nsx.lcp.download.failed, errorDescription=Failed to download NSX LCP file., remediation=null, resources=null, errors=null, subtaskId=135, subtaskType=UPGRADE, taskId=xxxxxxx-xxxx-xxxxx-xxxx-xxxxxxxxx, taskType=com.vmware.vcf.lcm.upgrade

 

Environment

Vmware Cloud Foundation 4.x

Vmware Cloud Foundation 5.x

Cause

This issue may occur due to cache information in LCM in SDDC Manager.

Resolution

To resolve the issue, restart the SDDC Manager Services. 

Run the following command in SDDC Manager Appliance.

/opt/vmware/vcf/operationsmanager/scripts/cli/sddcmanager_restart_services.sh

Additional Information

Another resolution for this is to run the host upgrades in serial mode instead of parallel.