Getting errror "Can't find bundle for base name Incident_Management_Domain, locale en_ZA" when trying to run ad-hoc reports in Jasper 9.0

Products

• CA Service Desk Manager

Issue/Introduction

Issue:

Unable to run ad-hoc reports in Jasper 9.0, getting the error "Can't find bundle for base name Incident_Management_Domain, locale en_ZA"

Environment

Service Desk Manager 17.4

Resolution

1)Open the Tomcat installed location and Run the below command.

Tomcat9w.exe //ES//jasperreportsTomcat

2) Add the below entries in the tomcat in Java tab.

Java Options:

-Duser.language=en
-Duser.region=US
-Djava.locale.providers=COMPAT

3) Restart the tomcat services,