Collecting SPE logs for support

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

Support has requested logs from the Symantec Protection Engine (SPE).

Environment

SPE 9.x

Resolution

Windows:

Collect a SymDiag by following the setps in this article > Download SymDiag v3 to detect product issues

Linux:

1. Download the spe_log_collector.zip attached to this KB
2. Copy the spe_log_collector.zip to the SPE
3. Unzip the spe_log_collector.zip using the following command:
   unzip spe_log_collector.zip
4. Make the script executable:
   chmod +x spe_log_collector.sh
5. Run the script using the following command:
   sudo ./spe_log_collector.sh
6. Collect the file /tmp/SPE-Logs-YYYY-MM-DD-HHMM.tar.gz and provide it to support