PSOD (purple screen of death): NMI IPI: Panic requested by another PCPU. RIPOFF(base):RBP:CS [0xc6163(0x420012c00000):0x420012cc5af0:0x748] (Src 0x1, CPU6)

Products

• VMware vSphere ESXi 8.0

Issue/Introduction

Symptoms:

• ESXi version 8.0U2c, after patching, the PSOD (purple screen of death) was observed.
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Stack Trace is as below :

Information:    Panic Details: Crash at 2024-08-17T05:58:08.370Z on CPU 6 running world 2097890. VMK Uptime:7:16:10:56.184
   PSOD Message: @BlueScreen: NMI IPI: Panic requested by another PCPU. RIPOFF(base):RBP:CS [0xc6163(0x420012c00000):0x420012cc5af0:0x748] (Src 0x1, CPU6)
   Backtrace for Current CPU - 6:
     0x4529c0062d20:[0x420012d19bda]PanicvPanicInt@vmkernel#nover+0x202 stack: 0x4529c0062dd8, 0x420012d19bda, 0x0, 0x420000000001, 0x420012d19bda
     0x4529c0062dd0:[0x420012d1a2d2]Panic_WithBacktrace@vmkernel#nover+0x57 stack: 0x4529c0062e40, 0x4529c0062df0, 0x4529c0062e50, 0x4529c0062e00, 0xc6163
     0x4529c0062e40:[0x420012d169b3]NMI_Interrupt@vmkernel#nover+0x59c stack: 0x4303b7c02b08, 0x4303b7c02b08, 0x0, 0x0, 0x0
     0x4529c0062f10:[0x420012d6c328]IDTNMIWork@vmkernel#nover+0x95 stack: 0x0, 0x420012d6d761, 0x0, 0x420012d670b7, 0x750
     0x4529c0062f30:[0x420012d6d760]Int2_NMI@vmkernel#nover+0x9 stack: 0x750, 0x750, 0x0, 0x453a1299ba1a, 0x1f
     0x4529c0062f40:[0x420012d670b6]gate_entry@vmkernel#nover+0xa7 stack: 0x0, 0x453a1299ba1a, 0x1f, 0x1, 0x453a1299bba0
     0x453a1299b7c0:[0x420012cc6163]Printf_WithFunc@vmkernel#nover+0x65b stack: 0x453a1299bad8, 0x420000000000, 0x453a1299b820, 0x1f, 0x10
     0x453a1299b890:[0x420012cc6ac6]vsnprintf@vmkernel#nover+0x33 stack: 0x1, 0x420012d3a114, 0x720, 0x26, 0x100
     0x453a1299b8b0:[0x420012d3a113]vmk_StringVFormat@vmkernel#nover+0x2c stack: 0x100, 0x420012d026eb, 0x0, 0x0, 0x4200133cc060
     0x453a1299b8d0:[0x420012d026ea]Log_FormatStringV@vmkernel#nover+0x18f stack: 0x4200133cc060, 0x1, 0x420013be69c8, 0x453a1299b918, 0x100
     0x453a1299b960:[0x420012d02c7f]LogWarningWithPcpu@vmkernel#nover+0x2d4 stack: 0x1, 0x420012d3a114, 0x453a1299b990, 0x1, 0x2d38302d34323032
     0x453a1299bad0:[0x420012d3616a]_vmk_LogMessage@vmkernel#nover+0x43 stack: 0x453a1299bb38, 0x453a1299baf0, 0x0, 0x41ffcbc007d8, 0x7
     0x453a1299bb30:[0x420013bd5194]LogExceptionSignal@(vmw_ahci)#<None>+0x7d stack: 0x2d2d7c2d2d7c2d2d, 0x2d7c2d2d7c2d2d7c, 0x7c2d2d7c52497c2d, 0x2d2d7c2d2d7c2d2d, 0x0
     0x453a1299bbe0:[0x420013bd7766]ahciSignalException@(vmw_ahci)#<None>+0x12f stack: 0x10, 0x420013bdb32b, 0x0, 0x420012d24087, 0x420041801040
     0x453a1299bc00:[0x420013bdb32a]CompletionBottomHalf@(vmw_ahci)#<None>+0x11f stack: 0x420041801040, 0x420012d240ff, 0x420041800000, 0x420013035666, 0x0
     0x453a1299bcb0:[0x420013bdbbb9]HBAIntrHandler@(vmw_ahci)#<None>+0xbe stack: 0x0, 0x4312c1663a00, 0x4, 0x0, 0x0
     0x453a1299bd00:[0x420013bdbca4]AHCI_EdgeIntrHandler@(vmw_ahci)#<None>+0x1d stack: 0x42, 0x420012cf6fec, 0x4301d1c0fb40, 0x0, 0x453a1299bd40
     0x453a1299bd20:[0x420012cf6feb]IntrCookieBH@vmkernel#nover+0x170 stack: 0x453a1299bd40, 0x6, 0x4302b5e32510, 0x4302b5e32510, 0x420041800030
     0x453a1299bdb0:[0x420012cd7488]BH_DrainAndDisableInterrupts@vmkernel#nover+0x159 stack: 0x420041801590, 0x7851fd987f484, 0x0, 0x10099bfa0, 0x4312c1663a00
     0x453a1299be20:[0x420012cf8c1b]IntrCookie_VmkernelInterrupt@vmkernel#nover+0xa4 stack: 0x32, 0x420012d6e7f3, 0x0, 0x0, 0x0
     0x453a1299be40:[0x420012d6e7f2]IDT_IntrHandler@vmkernel#nover+0x97 stack: 0x0, 0x420012d670b7, 0x750, 0x750, 0x0
     0x453a1299be60:[0x420012d670b6]gate_entry@vmkernel#nover+0xa7 stack: 0x0, 0x7dc0001b, 0x4312c167b788, 0x0, 0x4312c167b720
     0x453a1299bf28:[0x420013bd7d67]EnablePortInterrupts@(vmw_ahci)#<None>+0x1b stack: 0x4312c1600001, 0x4312c167b788, 0x12d5cc3a, 0x0, 0x4312c1663a00
     0x453a1299bf30:[0x420013bd7155]ExceptionHandlerWorld@(vmw_ahci)#<None>+0xc32 stack: 0x4312c167b788, 0x12d5cc3a, 0x0, 0x4312c1663a00, 0x0
     0x453a1299bfa0:[0x420012d3a244]vmkWorldFunc@vmkernel#nover+0x31 stack: 0x420012d3a240, 0x0, 0x453a1299f000, 0x453a0939f100, 0x453a1299f100
     0x453a1299bfe0:[0x42001302c149]CpuSched_StartWorld@vmkernel#nover+0xe2 stack: 0x0, 0x420012cdbe80, 0x0, 0x0, 0x0
     0x453a1299c000:[0x420012cdbe7f]Debug_IsInitialized@vmkernel#nover+0xc stack: 0x0, 0x0, 0x0, 0x0, 0x0
   

Environment

VMware vSphere ESXi 8.0U2

Cause

According to the memory dump log, a storm from ahci driver caused the thread hung and which resulted in the PSOD. CDROM device is connected under ahci controller.

Resolution

Contact host hardware vendor to check the health of  media and drivers.