Reason: An error occurred while verifying the credentials while accessing Jasper Studio 9.0

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After installing Jasper Studio Professional 9.0 unable to connect to the Jasper community.

Getting error: Reason: An error occurred while verifying the credentials

Environment

Service Desk Manager 17.4

Jaspersoft 9.0

Resolution

Please open a support case with Broadcom to review.  A different version of the Jasper install media may be needed in order to overcome this scenario