Duplicate session for the same transaction in DX App Experience Analytics tracking.

Products

• CA App Experience Analytics

Issue/Introduction

App Experience Analytics is duplicating sessions for the same transaction using a mobile device.

For example: Session "<Session id 1>" was initiated in a payment transaction, however, part of the payment transaction was tracked in another session, "<Session id 2>". All tracking present in both sessions should be part of a single session.

Resolution

This was confirmed to be teh correct behavior:

 There will be two sessions if the app opens the new browser instance.

If it is iOS webview then same session will continue.

 

, As of now it is not possible to  share the  customer id between these two very different sessions. The browser session is being monitored by different component. Customer can submit an ER for this.