Autosys webserver fails to start

Products

• Autosys Workload Automation

Issue/Introduction

Running "unisrvcntr start waae_webserver.ACE" returns the following:

Starting waae_webserver.ACE (via systemctl):  Job for waae_webserver.ACE.service failed because the control process exited with error code.
See "systemctl status waae_webserver.ACE.service" and "journalctl -xe" for details.
                                                           [FAILED]
Executed waae_webserver.ACE start................................FAIL 1

Environment

Autosys 12.x on Linux/Unix

Cause

Following error message is produced in the waae_webservices_wrapper.log file

ERROR  | wrapper  | yyyy/mm/dd hh:mm:ss | nnnnnn pid file, /opt/CA/WorkloadAutomationAE/autouser.ACE/webserver/bin/waae_webserver.ACE.pid, already exists.

Resolution

Check out the following directory

/opt/CA/WorkloadAutomationAE/autouser.ACE/webserver/bin/

and delete this file "waae_webserver.ACE.pid".

There might be also 2 other files with extension "status", namely

waae_webserver.ACE.java.status
waae_webserver.ACE.status

Delete these 2 files as well if they exist.

If the webserver is not running, there should only be 1 file, namely "waae_webserver.ACE".