Generating Report in WCC failed with "Request to server failed"

Products

• Autosys Workload Automation

Issue/Introduction

Trying to generate a report in WCC Reporting failed with the following error message:

The report cannot be created; an error occurred during the build:
Request to server failed.

Environment

AutoSys Workload Automation AE Web UI

Cause

Missing a font package on the WCC server running Redhat Enterprise Linux Server.

Resolution

Install package fontconfig-2.13.1-4.el8.x86_64.

Additional Information

The following messages are logged in CA-wcc.log:

 

INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 | @tomcat-resource <xx.xx.x.xxx hybfunc ~90F task #JOB_RUN_EVENT_STATUS-5> [[]] ERROR #ExceptionHandler                   #(96) Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.JRBaseFiller.<init>(JRBaseFiller.java:114)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:82)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.JRFiller.createBandReportFiller(JRFiller.java:251)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.JRFiller.createReportFiller(JRFiller.java:272)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.BaseFillHandle.<init>(BaseFillHandle.java:86)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.AsynchronousFillHandle.<init>(AsynchronousFillHandle.java:120)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.AsynchronousFillHandle.createHandle(AsynchronousFillHandle.java:183)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.AsynchronousFillHandle.createHandle(AsynchronousFillHandle.java:172)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at net.sf.jasperreports.engine.fill.AsynchronousFillHandle.createHandle(AsynchronousFillHandle.java:257)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.reporting.jasper.JasperHelper.buildReport(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.reporting.jasper.JasperBuilderAndHandler.buildReport(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.reporting.impl.ReportManagerBaseImpl.doRunCompile(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.reporting.impl.ReportManagerAsyncImpl$3.run(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.service.access.RunnableWithContext.doRun(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.service.access.RunnableWithContext.run(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at com.ca.wcc.reporting.impl.ReportManagerAsyncImpl$2.run(Unknown Source)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2024/08/20 16:31:27 |  1718474 |    at java.lang.Thread.run(Thread.java:750)