Restarting NSX Adapters Instances manually when Dashboards are not populating in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

Certain NSX Dashboard fields are greyed out with a question mark in Aria Operations.

Environment

Aria Operations 8.x

Cause

The cause could be that the adapter instance has stopped and needs to be restarted. 

The adapter instance could have stopped due to a reboot of the nodes or unexpected shut down.

Resolution

• Log in as "admin" to the Aria Operations UI
• On the left column menu, go to Environment > Inventory.
• Expand Adapter Instances
• Expand NSX
• In the Objects field, you will see your adapter instances listed here. 
• Highlight the problematic one, click the "Stop" icon, wait 15 seconds, then click the "Play/Start" icon.
• You will now see the collection status fields with green check marks.
• It will take up to 15 minutes for a full collection cycle to show new data.