Radius user throwing "invalid username or password" while logging into VCO UI
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Radius user throwing "invalid username or password" while logging into VCO UI

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Article ID: 375273

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Updated On:

Products

VMWare SD-WAN VMware SD-WAN by VeloCloud VMware VeloCloud SD-WAN

Issue/Introduction

Radius user throwing "invalid username or password" while logging into VCO UI. User and password are both valid and configured in radius but still VCO showing the error.

Environment

VCO version - Any version

Cause

Radius authentication was failing since radius user password was not compliant with the VCO system property vco.enterprise.authentication.passwordPolicy. We can check this system from Orchestrator --> System Properties.


Resolution

Change VCO system property vco.enterprise.authentication.passwordPolicy in Orchestrator --> System Properties so that radius user password becomes compliant to fix the issue.

VCO system property needs to be changed using Operator Superuser

Additional Information

While configuring radius authentication, we need to follow rules for successful radius authentication --->

1) The domain field  in the Radius configured should be same as enterprise name in VCO. If both are different, please make them same since VCO tries to map the domain field (from Radius response) with the enterprise name.

2) If above is fine, please check if radius user passwords comply with the configured enterprise password strength policy in VCO system properties vco.enterprise.authentication.passwordPolicy and vco.operator.authentication.passwordPolicy .