Radius user throwing "invalid username or password" while logging into VCO UI
Article ID: 375273
Updated On:
Products
Issue/Introduction
Radius user throwing "invalid username or password" while logging into VCO UI. User and password are both valid and configured in radius but still VCO showing the error.
Environment
VCO version - Any version
Cause
Radius authentication was failing since radius user password was not compliant with the VCO system property vco.enterprise.authentication.passwordPolicy. We can check this system from Orchestrator --> System Properties.
Resolution
Change VCO system property vco.enterprise.authentication.passwordPolicy in Orchestrator --> System Properties so that radius user password becomes compliant to fix the issue.
VCO system property needs to be changed using Operator Superuser
Additional Information
While configuring radius authentication, we need to follow rules for successful radius authentication --->
1) The domain field in the Radius configured should be same as enterprise name in VCO. If both are different, please make them same since VCO tries to map the domain field (from Radius response) with the enterprise name.
2) If above is fine, please check if radius user passwords comply with the configured enterprise password strength policy in VCO system properties vco.enterprise.authentication.passwordPolicy and vco.operator.authentication.passwordPolicy .
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