VMware Aria Suite Lifecycle times out with error code LCMVRACONFIG50008 when attempting to upgrade VMware Aria Automation 8.x to a later version

Products

• VMware Aria Suite

Issue/Introduction

• You are upgrading VMware Aria Automation 8.16 or higher to a later version.
• You receive the following error during the upgrade attempt:
  Error Code: LCMVRACONFIG50008
Check VMware Aria Automation hostname is resolvable and reachable

Environment

VMware Aria Automation 8.16 and later

Cause

In some limited cases, VMware Aria Suite Lifecycle attempts to contact VMware Aria Automation before it is ready, causing a terminating error in the upgrade workflow whereas Aria Automation is still processing the upgrade request.

Resolution

Prerequisites

• You have manual backups prior to the automatic backups Aria Suite Lifecycle takes during the upgrade process
• You have access to utilities to connect over SSH with access to root username and password.
• Ensure the following article is followed before proceeding with any future upgrades: Steps for removing weak SHA1 algorithms and ciphers from VMware Aria Products
• Ensure root passwords for each appliance been recently updated prior to upgrade.

Procedure

1. SSH into one of the Aria Automation appliances and run the following command to validate that the upgrade is running.
   • vracli upgrade status
2. Verify Kubernetes is initializing containers and pods:
   • kubectl -n prelude get pods
3. Follow the upgrade process by running:
   • vracli upgrade status --follow
   • The following message is expected:
     Deploying Services. This might take a few minutes.
4. Once the system has successfully made it through deploying services, retry the upgrade, without reverting to snapshots, within Aria Suite Lifecycle.
5. The upgrade will complete successfully.

Additional Information

If the Aria Automation upgrade continues to fail, use the below article to troubleshoot further then open a Service Request with VMware by Broadcom for additional assistance.

Troubleshooting VMware Aria Automation 8.x (formerly vRealize Automation 8.x) upgrades