Deleting log bundle from UI errors "Delete process was not successful".

Products

• VMware Aria Suite

Issue/Introduction

Deleting the log bundle from the UI or admin UI errors "Delete process was not successful.

Environment

vRealize Operations

Aria Operations

 

Cause

UI is unable to delete the folder and files from the appliance.

Resolution

1. Log into the appliance as root.  This must be done individually for each node where the file resides.
2. cd /storage/core/support
3. List the directory to confirm the directory and files are still there "ls -l * ".
4. Move the directory that is throwing the error to /tmp "mv <directory> /tmp ".
5. From the UI, refresh the screen to verify the log bundle is no longer listed.
6. Remove the directory from /tmp with "rm -R /tmp/<directory>".