password wipe issue with sqlserver probe - 5.60-HF1 5.61-T2

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are still experiencing a password wipe issue with the sqlserver probe. This is where the password field becomes blank or empty in the connection.

This occurs on:

5.60-HF1
5.61-T2

This is has been looked at previoulsy and 5.61-T2 was thought to have solved it, but it still remains.

Environment

• DX UIM 20.4 CU10
• IM 4.10-> IM 20.4.10
• Robot: 9.41 (even though multiple versions are experiencing this issue)
• Hub: 9.41

 

Cause

• Seems to have been due to leftover temp files for the IM GUI

Resolution

The issue is only happening now on one server that is running Wndows Server 2012R2, and sqlserver version 5.61-T2.

After running a command to delete the IM GUI conf executables in the Temp folder on the other servers running sqlserver, e.g.,

   del /q /s %localappdata% Temp

As per my discussion with the customer this morning, this case can be closed since it appears to be environmental and/or due to the Windows environment on that server.