Error: "Can't determine IMC guest type for unknown OS: windows11_64Guest" occurs during guest customization of Windows 11

Products

• VMware Cloud Director

Issue/Introduction

The following error occurs after enabling Guest Customization for a Windows 11 VM during Power On (Force Recustomization).

• Internal Server Error - Internal Server Error - Can't determine IMC guest type for unknown OS: windows11_64Guest com.vmware.ssdc.util.LMException: Internal Server Error at com.vmware.ssdc.util.LMException.wrap(LMException.java:128)

• Within the log file /opt/vmware/vcloud-director/logs/vcloud-container-debug.log the following error is seen:

2023-11-28 11:44:08,790 | ERROR    | Backend-activity-pool-21684 | VmGuestCustomizationActivity   | [Activity Execution] Uncaught Exception during Activity execution. Recent phase: com.vmware.vcloud.customization.impl.VmGuestCustomizationActivity$CreateDeploymentPackagePhase@3af18f7a - Handle: urn:uuid:<uuid>, Current Phase: VmGuestCustomizationActivity$CreateDeploymentPackagePhase |
 requestId=<requestId>,request=POST https://cloud.example.com/api/vApp/vm-<vmid>/action/deploy,requestTime=1701171842152,remoteAddress=<ipaddress>:39712,userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 ...,accept=application/*+xml;version 39.0.0-alpha vcd=<vcd-uuid>,task=<task-id>activity=(com.vmware.vcloud.backendbase.management.system.TaskActivity,urn:uuid:<uuid>) activity=(com.vmware.ssdc.backend.DeployVAppVmSubsetActivity,urn:uuid:<uuid>) activity=(com.vmware.vcloud.customization.impl.VmGuestCustomizationActivity,urn:uuid:<uuid>)
 java.util.concurrent.ExecutionException: java.lang.RuntimeException: Can't determine IMC guest type for unknown OS: windows11_64Guest
        at com.vmware.vcloud.activity.executors.ActivityRunner.run(ActivityRunner.java:136)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: java.lang.RuntimeException: Can't determine IMC guest type for unknown OS: windows11_64Guest

Environment

VMware Cloud Director 10.5.x

Cause

This is a known issue affecting the Cloud Director 10.5.x

Resolution

This issue is resolved in Cloud Director 10.6 which is available here to download