Advanced Reporting - Not able to load reports

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Scenario under consideration:

• Advanced Reporting loads without issues (Home -> Advanced Reporting)
• It is possible to navigate to various folders using 'View -> Repository' from the menu
• However, when a report execution is attempted, by clicking on a report, the report does not load
• Input controls do not load either
• The screen just shows a spinning wheel

Environment

• Jaspersoft 8.1.1
• Clarity 16.2.1
• Clarity App deployed behind a Load Balancer
• HTTPS implemented for the Load Balancer URL
• Clarity App web server communicates only through HTTP

Cause

• Browser Network Trace, via Developer Console shows that the HTTP request made to execute the report gets blocked
• NSA -> Properties -> Applications sub tab -> SSL Handling = Support both HTTP and HTTPS without switching.

Resolution

• Since HTTPS is implemented only on the load balancer URL, the NSA / CSA setting can be as follows:
  • NSA -> Properties -> Applications sub tab -> SSL Handling = Derive from Port Settings.