Reopen Snow tickets

Products

• DX OI SaaS

Issue/Introduction

What would the Service Now description look like if a situation ticketing time some alarms within were already ticketed?

As long as the alarms contained within the situation make an attempt to re-open an old ticket based on the rules – that would work. –

We do not allow individual alarms to ticket by policy but if at situation ticketing time the system looked back and made an effort.
Has that scenario been tested/supported?

 

 

Environment

DX OI SaaS

Resolution

For now, we do not support it. An enhancement request was already raised in order to have it in our monitoring portfolio, it will be evaluated and put in our backlog to be deployed soon.

To follow up on the status of this request, please raise a ticket on https://support.broadcom.com/ and refer to this knowledge article in order to get the status.