Processes Are Failing On Token Generation Error

Products

• Clarity PPM SaaS

Issue/Introduction

A custom process is failing with the following error.

Error generating tokens: HTTP Response Code: 400- {"error": "invalid_grant","error_description"Invalid request. Request is malformed or invalid. Trace ID: [xxxxxx] Correlation ID: [xxxxxxx] Timestamp: 2024-08-
19 13:35:55Z", "error_codes":[9002313],"timestamp":"2024-08-19 13:35:55Z", "trace_id":"xxxx","correlation_id":"xxxxxx", "error_uri":"https://login.microsoftonline.com/error? code=xxxxxx"}
BPM-0545: An error occurred when executing custom action.
Access Token has expired

Resolution

Please contact Support to have the new Azure access token generated.