Unable to Unregister a VM as option is greyed out or How to manually delete resources/deployment instance only from Aria automation 8.x

Products

• VMware Aria Suite

Issue/Introduction

• When attempting to unregister a VM from Aria Automation, the 'Unregister' option for the deployment element is greyed out, preventing the execution of the Day 2 action.
• This article also aims to provide the steps to manually delete deployment instance from Aria Automation leaving it unmodified it on the endpoint.
• Unable to execute Day 2 actions on a VM with a status of "Missing" in Aria Automation, and the VM instance would need to be removed from Aria Automation to be re-onboarded for clean management.

Environment

Aria Automation 8.x.

Cause

• This is widely seen on machines that is in the "Missing" for more than 30 days.
• The Delete deployment from Aria Automation day 2 operation is failing either because the element has a "Missing" status or due to stale entries left by the custom resources' destroy task.
• Attempting a force delete with the ignoreDeleteFailure flag set. still fails to delete elements or Fails to delete using API method.
• Fetching the deployments using API returns null instanced objects.
  
  
  

Resolution

Please contact Broadcom's technical support team by opening a case as per KB142884 and refer to this knowledge base article to help resolve the issue.