CSA error Connection Unavailable on new installs
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CSA error Connection Unavailable on new installs

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Article ID: 374895

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After a successful install of Clarity 16.2.3 and bringing up NSA to enter the database connection details:

  • sql.SQLException: Connection unavailable is thrown in nsa-system logs
  • CSA is available to connect, however throws System error on Logout

STEPS TO REPRODUCE:

  1. Perform a new install of Clarity 16.2.3 application only
  2. Enter http entry URL for both app and nsa in properties.xml, but do not enter database connection details
  3. Start the services
  4. Now attempt connecting to CSA with hostname:8090
  5. When clicking on Logout, System error

Expected Results: CSA to load without errors

Actual Results: Error in logs, System error on Logout in CSA

  • 2024/08/16 10:57:44.949 | -------------------------------------------------------------------
  • 2024/08/16 10:57:45.654 | dwh initializing...
  • 2024/08/16 10:57:45.654 | java.sql.SQLException: Connection unavailable
  • 2024/08/16 10:57:45.654 |         at com.niku.union.persistence.connection.ApacheContext.getConnection(ApacheContext.java:282)
  • 2024/08/16 10:57:45.654 |         at com.niku.union.persistence.connection.ApacheContext.getConnection(ApacheContext.java:273)
  • 2024/08/16 10:57:45.654 |         at com.ca.clarity.union.datawarehouse.DWHInitializer.initialize(DWHInitializer.java:119)

 

Environment

Clarity 16.2.3

Resolution

This is DE152893, fixed in 16.3.0

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