Default GRLoader server specification

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When running grloader with the basic command such as:

C:\>grloader -u [userid] -p [password]
12:49:55.017 CI and Relationship Loader for CA Service Desk Manager R17.4
Server URL defaulting to: http://EXAMPLE-SDM-SERVER:8080
Error: Required parameter Inputfile (-i) not set.
Please correct the error above and rerun.
12:49:55.069 GRLoader ended

Where is the grloader command getting the default server URL (entry highlighted above)

Environment

Release 17.1 or higher
CA Service Desk Manager

Resolution

The default value used for the server URL when running grloader is derived from the NX.env variable NX_SERVLET_SERVER_URL.  When you run the above grloader command without the -cfg parameter or the -s parameter, either of which can introduce its own server name specification, grloader will read the NX.env and parse the variable NX_SERVLET_SERVER_URL for its server name specification.

There would be an entry in the NX.env that reads as:

@NX_SERVLET_SERVER_URL=http://EXAMPLE-SDM-SERVER:8080