Unable to upgrade Aria Operations due to an error "PAK Manager: The PAK action 'deploy_new_upgrade_content' script 'source ./pak_python_wrapper.sh b2bServiceConfigurator.py' failed"

Products

• VMware Aria Suite

Issue/Introduction

Aria Operations failed to upgrade from version 8.10.0 to 8.14.1 or later due to an error occurred at staging "PAK Manager: The PAK action 'deploy_new_upgrade_content' script 'source ./pak_python_wrapper.sh b2bServiceConfigurator.py' failed"

Cluster shows as going offline with nodes in offline state and button to take node offline or online is greyed out. 

Log file "deploy_new_upgrade_content_err.log" shows below error: 

WARNING:root:Open URL: 'https://localhost/casa/cluster/security/ping' failed with a URLERROR returned reason: [SSL:CERTIFICATE VERIFY FAILED] certificate verify failed: certificate has expired ( ssl.c: 1076), exception: <urlopen error [SSL: CERTIFICATE VERIFY FAILED] certificate verify failed: certificate has expired ( SSL.c: 1076)
Traceback (most recent call last):
File "b2bServiceConfigurator.py", line 292, in <module>
  main()
File "b2bServiceConfigurator.py", lune 288, in main
  b2bService.configure()
File "b2bServiceConfigurator.py", line 256, in configure
  is_admin_node = self.ping_node_to_find_admin()
File "b2bServiceConfigurator.py", line 194, in ping_node_to_find_admin
  response = CasaManager().get_casa_call(casa_ping_url, logger)
File "/storage/db/pakRepoLoca1/vRealizeOperationsManagerEnterprise—d14122798982/extracted/va1idate.py", line 2199, in get_casa_call
  return CasaManager.hand1e_http_response(url, response_code, response, logger, log_response=log_response)
File "/storage/db/pakRepoLoca1/vRealizeOperationsManagerEnterprise—814122798982/extracted/va1idate.py", line 2215, in handle_http_response 
  raise CaSARestException(response code, error message)
validate.CaSARestException: Failed to call CaSA ur1 https://localhost/casa/cluster/security/ping. CASA returned status code 9000, response:

Environment

vRealize Operations Manager 6.x
vRealize Operations 7.x
Aria Operations 8.x

Cause

Custom web certificate is expired

Resolution

There are two options mentioned below, please ensure that you have valid snapshots as per KB 342576 prior to implementing any steps below

Option 1: 

• Revert to snapshots
• Reload the default certificate as per KB 326393
• Retry the upgrade

 

Option 2: 

• Revert to snapshots
• Replace the custom certificate with a newly generate certificate as per KB 320343
• Retry the upgrade