Missing log download link after upgrading DLP
search cancel

Missing log download link after upgrading DLP

book

Article ID: 374718

calendar_today

Updated On:

Products

Data Loss Prevention

Issue/Introduction

After an upgrade from 16.0.1 to 16.0.2, the previously available DLP logs are no longer being made available for download.
The console shows the old logs as "Log collection complete", but there is no "Download" link for the old logs.
How can the old logs be downloaded?

Resolution

The missing logs are not in the log collection directory; C:\ProgramData\Symantec\DataLossPrevention\EnforceServer\<new_version>\logs\collections.

The old logs should still be in the old log collection directory; C:\ProgramData\Symantec\DataLossPrevention\EnforceServer\<old_version>\logs\collections.
You can download the old logs directly from that directory.

On Linux servers the path to the log collection is "/var/log/Symantec/DataLossPrevention/<Enforce Server or Detection Server>/<version>/"