including Spectrum message details in DX OI alarm

Products

• DX OI SaaS

Issue/Introduction

Would like to send Spectrum message details to the DX OI alarm so this case be used or forward to notification policy. When we check the DX OI alarms that are coming from the Spectrum data publisher, we do not see that Spectrum message details are included in it.

Resolution

Perform the following configurations which needs to be done in the Spectrum Data Publisher side to send the event details/message details to DX OI SAAS..

 

Update the following files in Spectrum Data Publisher's config folder

 

1. Add the following entry in <alarm-request> section of AlarmPayload.xml file

<requested-attribute xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="0x1296e" xsi:type="requested-attribute"/>

 

2. Add the following entry in <alarm-request> section of AlarmSubscriptionPayload.xml file

<requested-attribute all-updates="true" id="0x1296e" notify-of-changes="true"/>

 

3. Add the following entry in <DoiPropertiesToAlarmAttrs> section of DOIConfig.xml file

<messageDetails>0x1296e</messageDetails>

 

Restart the Spectrum data publisher

 

The mentioned attribute would be available in "messageDetails" field of OI Alarm. To include this field in ticket description, the underlying message template of ITSM channel has to be updated to include this new field.

 

custom message template for All/raw alarms

Message Details:${messageDetails}

custom message template for situation alarms

Message Details:${situation.allAlarm.messageDetails}