A WINTILE that is longer than 64 characters in the uc4.smd file can prevent the Service Manager from starting.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS

Issue/Introduction

In the uc4.smd file, as part of the Service Manager, there was an attribute WINTITLE in older versions of Automic, i.e:

DEFINE UC4 JWP2;*JWP_STARTCMD;*SRV_STARTPATH;WINTITLE=*UC4*

This allows the winclose message to be sent and the process to be closed gracefully from within Windows.

Environment

Automic Workload Automation

Component: Service Manager

Cause

The Service Manager Service cannot be started on Windows:

Windows could not start the UC4.ServiceManager [Automic] service on Local Computer. 

Error 1067:The process terminated unexpectedly.

The event viewer shows the following message:

Faulting application name: UCYBSMgr.exe, version: 21.0.9.0, time stamp: 0x65705a37
Faulting module name: ntdll.dll, version: 10.0.20348.2520, time stamp: 0x86a81be0
Exception code: 0xc0000374
Fault offset: 0x0000000000103e49
Faulting process id: 0x840
Faulting application start time: 0x01daee234dfc5159
Faulting application path: C:\Automic\ServiceManager\bin\UCYBSMgr.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ae1964dc-0843-4477-9c3b-f32ebdc736d3
Faulting package full name: 
Faulting package-relative application ID: 

Resolution

This is no longer needed. All Automation Engine server processes and agents are setting this title on their own now. Therefore, this parameter is obsolete