Error: "Results may be inaccurate because not all nodes successfully returned results" in Aria Operations for Logs

Products

• VMware Aria Suite

Issue/Introduction

When you log in to Aria Operations for Logs and navigate to Dashboards > Content Pack Dashboards > VMware vSphere > General - Problems Dashboard, a warning may be displayed. Upon clicking the warning symbol, the error message "Results may be inaccurate because not all nodes successfully returned results" appears, as shown in the screenshot below

Environment

Aria Operations for Logs Version 8.x

Cause

This issue typically arises when there is an error (e.g., "vSphere Configuration setup failed") or a warning (e.g., "vCenter Server SSL Certificate is not trusted") under the VC Collections Status in the vSphere integration page

Resolution

Follow the below steps to resolve this:

1. Log in to Aria Operations for Logs using the FQDN or IP Address
2. Expand the main menu and go to Integration > vSphere
3. In the vCenter Server table, find the vCenter Server instance showing the Error or Warning, and click Edit.
4. Enter the service account credentials for the vCenter Server, then click Test Connection
5. If the vSphere environment presents an untrusted SSL certificate, a dialog box will appear with the certificate details. Click Accept to add the certificate to the truststores of all nodes in the VMware Aria Operations for Logs cluster.
6. Click Save, then wait a few minutes and refresh the page.
7. Verify that the VC Collection status now shows as "Collecting." The warning will automatically clear from the Dashboards > Content Pack Dashboards > VMware vSphere > General - Problems Dashboard.