DLP Enforce Gateway Policies not triggering

Products

• CASB Gateway
• CASB Gateway Advanced
• CASB Securlet SAAS
• CASB Security Premium
• CASB Security Standard
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

You notice that DLP Enforce CloudSOC Gateway policies stopped working.

Cause

In CloudSOC / Settings / Data Loss Protection - Connector was set for Cloud DLP and the DLP Enforce Connector was deactivated by Client

Resolution

You can deactivate CloudSOC / Settings / Data Loss Protection / Cloud DLP

Then activate CloudSOC / Settings / Data Loss Protection / DLP Enforce connector

Test again to verify if you are able to trigger DLP Enforce policy.