Advance Authentication Mainframe MFA9001W Timeout

Products

• Advanced Authentication Mainframe

Issue/Introduction

MFASTC started task receives error message:

10.01.28 STC68249  MFA9001W Unable to communicate with RADIUS server          
2024-07-25 10:01:28,251 ThreadID:21 -- Error with authentication request--             
2024-07-25 10:01:28,252 ThreadID:21 -- Receive timed out                               
2024-07-25 10:01:28,252 A failure occurred while communicating with the RADIUS server. 

Resolution

Check the following:

1. Ping IP address of the Radius server to ensure it is accessible. If not accessible, check firewall.
2. Check firewall to allow UDP (User Datagram Protocol) traffic.
3. Make sure the Radius server is up, running and configured.