Analytics Backend does not start: javax.xml.parsers.ParserConfigurationException

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Analytics Backend fails to start with the error message below in the log.

 

20240807/154534.526 - 1      java.lang.IllegalStateException: java.lang.IllegalStateException: Could not initialize Logback logging from logging.xml
        at org.springframework.boot.context.logging.LoggingApplicationListener.initializeSystem(LoggingApplicationListener.java:344)
        at org.springframework.boot.context.logging.LoggingApplicationListener.initialize(LoggingApplicationListener.java:298)
        at org.springframework.boot.context.logging.LoggingApplicationListener.onApplicationEnvironmentPreparedEvent(LoggingApplicationListener.java:246)
        at org.springframework.boot.context.logging.LoggingApplicationListener.onApplicationEvent(LoggingApplicationListener.java:223)
        at org.springframework.context.event.SimpleApplicationEventMulticaster.doInvokeListener(SimpleApplicationEventMulticaster.java:178)
        at org.springframework.context.event.SimpleApplicationEventMulticaster.invokeListener(SimpleApplicationEventMulticaster.java:171)
        at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:145)
        at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:133)
        at org.springframework.boot.context.event.EventPublishingRunListener.environmentPrepared(EventPublishingRunListener.java:85)
        at org.springframework.boot.SpringApplicationRunListeners.lambda$environmentPrepared$2(SpringApplicationRunListeners.java:66)
        at java.util.ArrayList.forEach(ArrayList.java:1259)
        at org.springframework.boot.SpringApplicationRunListeners.doWithListeners(SpringApplicationRunListeners.java:120)
        at org.springframework.boot.SpringApplicationRunListeners.doWithListeners(SpringApplicationRunListeners.java:114)
        at org.springframework.boot.SpringApplicationRunListeners.environmentPrepared(SpringApplicationRunListeners.java:65)
        at org.springframework.boot.SpringApplication.prepareEnvironment(SpringApplication.java:344)
        at org.springframework.boot.SpringApplication.run(SpringApplication.java:302)
        at com.automic.analytics.backend.BackendServer.run(BackendServer.java:33)
        at com.automic.analytics.backend.BackendRunner.run(BackendRunner.java:19)
        at com.automic.analytics.backend.AgentMainDelegate.startBackend(AgentMainDelegate.java:139)
        at com.automic.analytics.backend.AgentMainDelegate.beforeExecutorStarts(AgentMainDelegate.java:109)
        at com.uc4.ex.ExecutorLifecycle.startExecutor(ExecutorLifecycle.java:539)
        at com.uc4.ex.ExecutorLifecycle.execute(ExecutorLifecycle.java:133)
        at com.automic.analytics.backend.AgentMainDelegate.main(AgentMainDelegate.java:69)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.boot.loader.MainMethodRunner.run(MainMethodRunner.java:49)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:108)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:58)
        at org.springframework.boot.loader.PropertiesLauncher.main(PropertiesLauncher.java:467)
        at com.automic.analytics.backend.Agent.main(Agent.java:13)
Caused by: java.lang.IllegalStateException: Could not initialize Logback logging from logging.xml
        at org.springframework.boot.logging.logback.LogbackLoggingSystem.loadConfiguration(LogbackLoggingSystem.java:168)
        at org.springframework.boot.logging.AbstractLoggingSystem.initializeWithSpecificConfig(AbstractLoggingSystem.java:66)
        at org.springframework.boot.logging.AbstractLoggingSystem.initialize(AbstractLoggingSystem.java:57)
        at org.springframework.boot.logging.logback.LogbackLoggingSystem.initialize(LogbackLoggingSystem.java:132)
        at org.springframework.boot.context.logging.LoggingApplicationListener.initializeSystem(LoggingApplicationListener.java:332)
        ... 31 more
Caused by: ch.qos.logback.core.joran.spi.JoranException: Parser configuration error occurred
        at ch.qos.logback.core.joran.event.SaxEventRecorder.buildSaxParser(SaxEventRecorder.java:89)
        at ch.qos.logback.core.joran.event.SaxEventRecorder.recordEvents(SaxEventRecorder.java:57)
        at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:151)
        at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:110)
        at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:53)
        at org.springframework.boot.logging.logback.LogbackLoggingSystem.configureByResourceUrl(LogbackLoggingSystem.java:199)
        at org.springframework.boot.logging.logback.LogbackLoggingSystem.loadConfiguration(LogbackLoggingSystem.java:165)
        ... 35 more
Caused by: javax.xml.parsers.ParserConfigurationException: SAX feature 'http://xml.org/sax/features/external-general-entities' not supported.
        at oracle.xml.jaxp.JXSAXParserFactory.setFeature(JXSAXParserFactory.java:272)
        at ch.qos.logback.core.joran.event.SaxEventRecorder.buildSaxParser(SaxEventRecorder.java:82)
        ... 41 more

Environment

Product: Automation Engine, Analytics

Cause

Environmental

Resolution

Please check if the xmlparserv2.jar is present within the <Analytics Backend>\jdbc directory of the Analytics Backend installation. If it is, please remove it.