The Analytics Backend fails to start with the error message below in the log.
20240807/154534.526 - 1 java.lang.IllegalStateException: java.lang.IllegalStateException: Could not initialize Logback logging from logging.xml
at org.springframework.boot.context.logging.LoggingApplicationListener.initializeSystem(LoggingApplicationListener.java:344)
at org.springframework.boot.context.logging.LoggingApplicationListener.initialize(LoggingApplicationListener.java:298)
at org.springframework.boot.context.logging.LoggingApplicationListener.onApplicationEnvironmentPreparedEvent(LoggingApplicationListener.java:246)
at org.springframework.boot.context.logging.LoggingApplicationListener.onApplicationEvent(LoggingApplicationListener.java:223)
at org.springframework.context.event.SimpleApplicationEventMulticaster.doInvokeListener(SimpleApplicationEventMulticaster.java:178)
at org.springframework.context.event.SimpleApplicationEventMulticaster.invokeListener(SimpleApplicationEventMulticaster.java:171)
at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:145)
at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:133)
at org.springframework.boot.context.event.EventPublishingRunListener.environmentPrepared(EventPublishingRunListener.java:85)
at org.springframework.boot.SpringApplicationRunListeners.lambda$environmentPrepared$2(SpringApplicationRunListeners.java:66)
at java.util.ArrayList.forEach(ArrayList.java:1259)
at org.springframework.boot.SpringApplicationRunListeners.doWithListeners(SpringApplicationRunListeners.java:120)
at org.springframework.boot.SpringApplicationRunListeners.doWithListeners(SpringApplicationRunListeners.java:114)
at org.springframework.boot.SpringApplicationRunListeners.environmentPrepared(SpringApplicationRunListeners.java:65)
at org.springframework.boot.SpringApplication.prepareEnvironment(SpringApplication.java:344)
at org.springframework.boot.SpringApplication.run(SpringApplication.java:302)
at com.automic.analytics.backend.BackendServer.run(BackendServer.java:33)
at com.automic.analytics.backend.BackendRunner.run(BackendRunner.java:19)
at com.automic.analytics.backend.AgentMainDelegate.startBackend(AgentMainDelegate.java:139)
at com.automic.analytics.backend.AgentMainDelegate.beforeExecutorStarts(AgentMainDelegate.java:109)
at com.uc4.ex.ExecutorLifecycle.startExecutor(ExecutorLifecycle.java:539)
at com.uc4.ex.ExecutorLifecycle.execute(ExecutorLifecycle.java:133)
at com.automic.analytics.backend.AgentMainDelegate.main(AgentMainDelegate.java:69)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.boot.loader.MainMethodRunner.run(MainMethodRunner.java:49)
at org.springframework.boot.loader.Launcher.launch(Launcher.java:108)
at org.springframework.boot.loader.Launcher.launch(Launcher.java:58)
at org.springframework.boot.loader.PropertiesLauncher.main(PropertiesLauncher.java:467)
at com.automic.analytics.backend.Agent.main(Agent.java:13)
Caused by: java.lang.IllegalStateException: Could not initialize Logback logging from logging.xml
at org.springframework.boot.logging.logback.LogbackLoggingSystem.loadConfiguration(LogbackLoggingSystem.java:168)
at org.springframework.boot.logging.AbstractLoggingSystem.initializeWithSpecificConfig(AbstractLoggingSystem.java:66)
at org.springframework.boot.logging.AbstractLoggingSystem.initialize(AbstractLoggingSystem.java:57)
at org.springframework.boot.logging.logback.LogbackLoggingSystem.initialize(LogbackLoggingSystem.java:132)
at org.springframework.boot.context.logging.LoggingApplicationListener.initializeSystem(LoggingApplicationListener.java:332)
... 31 more
Caused by: ch.qos.logback.core.joran.spi.JoranException: Parser configuration error occurred
at ch.qos.logback.core.joran.event.SaxEventRecorder.buildSaxParser(SaxEventRecorder.java:89)
at ch.qos.logback.core.joran.event.SaxEventRecorder.recordEvents(SaxEventRecorder.java:57)
at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:151)
at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:110)
at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:53)
at org.springframework.boot.logging.logback.LogbackLoggingSystem.configureByResourceUrl(LogbackLoggingSystem.java:199)
at org.springframework.boot.logging.logback.LogbackLoggingSystem.loadConfiguration(LogbackLoggingSystem.java:165)
... 35 more
Caused by: javax.xml.parsers.ParserConfigurationException: SAX feature 'http://xml.org/sax/features/external-general-entities' not supported.
at oracle.xml.jaxp.JXSAXParserFactory.setFeature(JXSAXParserFactory.java:272)
at ch.qos.logback.core.joran.event.SaxEventRecorder.buildSaxParser(SaxEventRecorder.java:82)
... 41 more
Product: Automation Engine, Analytics
Environmental
Please check if the xmlparserv2.jar is present within the <Analytics Backend>\jdbc directory of the Analytics Backend installation. If it is, please remove it.