VCF Operations for Networks Infrastructure Health Alert: "Failed to backup one or more essential configuration"

Products

• VCF Operations for Networks

Issue/Introduction

Error displayed in the VCF Operations for Networks GUI is "Failed to backup one or more essential configuration".

NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI).

The error often appears immediately following a product upgrade (e.g., to 6.14.x).

1. Using an SSH session into the VCF Operations for Networks Platform Node 1 with the user consoleuser and running the command backup-restore backup --action status, you observe:
   
   
   • Status: COMPLETED_FAILED
     
     
2. This is followed by the Last Updated TimeStamp and Backup File Name and you then observe:
   
   
   • Failed components: UPLOAD_BACKUP_FILE

Environment

VMware Aria Operations for Networks 6.12
VMware Aria Operations for Networks 6.12.1
VMware Aria Operations for Networks 6.13
VMware Aria Operations for Networks 6.14.x

Cause

This issue occurs when a CLI-based backup-restore configuration fails to upload the backup file, leaving a stale configuration status that triggers a 'Poor' health alert in the GUI.

A failed CLI-based backup attempt (specifically during UPLOAD_BACKUP_FILE) leaves a persistent failure status in the database.

This stale status is detected by the system health monitoring service, triggering the 'Poor' infrastructure alert."

The error has been observed after an upgrade to version 6.14.2 but may also occur for other undetermined reasons.

Resolution

To get rid of this error message:

1. Establish an SSH session to VCF Operations for Networks Platform Node1 and login with username consoleuser.
   
   
2. Execute the command below to resolve the condition:
   
   
   • (cli) backup-restore backup --action delete
     
     
3. Navigate back to VCF Operations for Networks GUI and the error message should clear.

4. Execute the command below to verify that the status is no longer COMPLETED_FAILED:

   • (cli) backup-restore backup --action status

Additional Information

Refer to VCF Operations for Networks public-facing Tech Docs: About Backing up and Restoring of Deployment Data for more details on Backup and Restore.