Incorrect URL categorization by SMG

Products

• Messaging Gateway

Issue/Introduction

While reviewing the Message Audit Logs, you notice that an action was triggered because a URL was assigned to a specific category. You suspect the URL has been miscategorized and would like to request a review of the website and its categorization.

Resolution

1. Go to https://sitereview.symantec.com/, enter the URL you want to have reviewed, and click "Check Category"
2. If you believe that the category returned is incorrect, populate the form with the following information:
   • Filtering Service - Choose Symantec Messaging Gateway
   • Your suggested category or categories - Select the appropriate category/categories.
   • Email address - Enter the email address of the person or entity to notify when the review is complete.
   • CC Email Addresses - Enter the email addresses of all other persons or entities to notify when the review is complete.
   • Comments and Site Description - Provide additional details to help us make a successful classification.
3. Click Submit for Review.