Aria Operations Active Directory authentication is configured but it's not seeing any users when attempting to grant access to a Active Directory user / Group.

Products

• VMware Aria Operations 8.x
• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

An active directory source is configured in Administration > Control Panel > Authentication Sources.
Under Administration > Control Panel > Access Control the expected active directory users or groups do not show under the "User Accounts" tab or the "User Groups" tab.

Environment

Aria Operations 8.18.0

Cause

Users are not imported from source.

Resolution

Under either "User Accounts" tab or "User Groups" tab  in Administration > Control Panel > Access Control:

1. Click The three dots next to ADD and select Import from Source.
2. Choose the desired active directory source in the "Import From" field.
3. Leave the mode as Basic.
4. Type in the name of the desired user and group
5. Press enter, or click SEARCH.
6. Select the group when it appears in the list.
7. Select Finish.

Within a few minutes the group should show up in the "User Groups" tab, and the users in that group should show up in the "User Accounts" tab.

Now roles can be associated with the desired users or groups.