Box Securlet excessive API Calls exceed Box API quota and causing 429 errors

Products

• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Standard
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

You have Box Securlet enabled and you notice the Box Securlet API calls are getting 429 errors because the number of calls have exceeded the Box API quota. This is causing delays in content inspection and other performance issues. 

Or you may already have two additional Box Securlet Co-Admin accounts created to split up the Box Securlet API load, but you are still getting 429 errors. 

Cause

There are other application or applications that are sharing the same Box Admin Account with the Box Securlet and sending API calls.

Resolution

Create a new Co-Admin Account for the additional application to avoid sharing the API quota with the BOX Securlet.