Error:"No row with the given identifier exists" when trying to view a vApp or VM in Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

• Viewing a vApp/virtual machine(VM) from Cloud Director fails with an error similar to:

No row with the given identifier exists: [com.vmware.vcloud.common.model.logicalresource.VdcLogicalResourceModel#########-####-####-####-############]

• The /opt/vmware/vcloud-director/logs/vcloud-container-debug.log on the Cloud Director Cells show errors of the form:

ERROR    | pool-jetty-########| DefaultExceptionMapper         | Internal server exception | requestId=...

org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.vmware.vcloud.common.model.logicalresource.VdcLogicalResourceModel#########-####-####-####-############]

        at org.hibernate.impl.SessionFactoryImpl$2.handleEntityNotFound(SessionFactoryImpl.java:409)

        at org.hibernate.proxy.AbstractLazyInitializer.checkTargetState(AbstractLazyInitializer.java:108)

        at org.hibernate.proxy.AbstractLazyInitializer.initialize(AbstractLazyInitializer.java:97)

        at org.hibernate.proxy.AbstractLazyInitializer.getImplementation(AbstractLazyInitializer.java:140)

        at org.hibernate.proxy.pojo.javassist.JavassistLazyInitializer.invoke(JavassistLazyInitializer.java:190)

        at com.vmware.vcloud.common.model.logicalresource.VdcLogicalResourceModel_$$_jvstdde_1e3.getLrType(VdcLogicalResourceModel_$$_jvstdde_1e3.java)

        at com.vmware.vcloud.valc.config.impl.LogicalResourceConfigFactoryImpl.fromVdcLogicalResourceModel(LogicalResourceConfigFactoryImpl.java:57)

        at com.vmware.vcloud.valc.impl.VmImpl.getStorageClass(VmImpl.java:381)

        at com.vmware.vcloud.api.presentation.service.impl.VAppServiceAdapterImpl.createVmStorageClassAssignments(VAppServiceAdapterImpl.java:1179)

Environment

VMware Cloud Director

Cause

This issue occurs if there is a reference in the Cloud Director database for a VM and its disk(s) pointing to a Storage Policy which no longer exists in the Organization VDC where the VM is located.

Resolution

For assistance, contact technical support and note this Knowledge Article ID (374458) in the problem description. For more information, see How to Submit a Support Request.