Host crashes with PSOD- PF Exception 14

Products

• VMware vSphere ESXi

Issue/Introduction

Host crashes with PSOD #PF Exception 14 in world 2109113

VMware ESXi 7.0.3 [Releasebuild-23418625 x86_64]
#PF Exception 14 in world 2109113:vmm21:EDDEFT IP##########addr #########
PTEs:0xc6567fc023;0x5930cd023;0x5930da023;0x0;
cr0=0x80050033 cr2=0xfffffffffffffb94 cr3=0x40c004c000 cr4=0x152668
FMS=06/4f/1 uCode=0xb000040
frame=0x45399e09b970 ip=0x42001afc65ff err=0x0 rflags=0x10083
ax=0x0 rbx=0x4539c939f140 rcx=0x4539c911f 140
dx=0x4539b5f1fb80 rbp=0x0 rsi=0x1
rdi=0x4539b5f1fb80 r8=0x822b8d5fffd0f r9=0x420059800000
~10=0x1 r11=0x0 r12=0x4539b5f 1f980
.13=0x4539b5f1fb40 r14=0x0 r15=0x4539b5f 1f980
*PCPU102:2109113/vmm21:EDDEFTSQL702
PCPU O: VSVUSVVSVIVSVUVIVSVIVIVIVIVIVSVIVUVIVUVVVUSVVSVUVIVIVSVIIVVUVSVS
PCPU 64: VVVIVVVIVUVVVUVSVVVVV IVIVIVIVIVIVIVIVUVIVIVIVSIVVVVSVIVIVISIVUVI
PCPU128: VIVIVIVIVSVIVIVS
Code start: 0x42001ac00000 VMK uptime: 12:01:08:19.836
Dx45399e09ba30:[0x42001afc65ff ]CpuSched_VcpuRunStateChange@vmkernel#nover+0x367 stack: 0x42001afc5e00
Dx45399e09bb90:[0x42001afb23c7]CpuSchedDispatchCvmkernel#nover+0xe04 stack: 0x420059800140
0x45399e09bdd0:[0x42001afb3e17]CpuSchedWaitCvmkernel#nover+0x2f4 stack: 0x7
Dx45399e09bf50:[0x42001afb43ae]CpuSched_VcpuHalt@vmkernel#nover+0x13f stack: 0x45399e09f000
Dx45399e09bfa0:[0x42001ad2d3d7]VMMVMKCall_Call0vmkernel#nover+0x108 stack: 0x0
0x45399e09bfe0: [0x42001ad59489 ]VMKVMM_ArchEnterVMKernel0vmkernel#nover+0xe stack: 0x42001ad5947c
base fs=0x0 gs=0x420059800000 Kgs=0x0
Starting network coredump from ##.##.##.## to ##.##.##.##.
NetDump: FAILED: Couldn't attach to dump server at IP ##.##.##.##.
Stopping Netdump.
No place on disk to dump data.
Coredump to file: /vmfs/volumes/######/######/#######
Finalized dump header (15/15) FileDump: Successful.
No port for remote debugger. "Escape" for local debugger.

Environment

Issue Observed on Dell Hardware with Old Bios Version

• Hardware Vendor: Dell Inc.
• Hardware Model: PowerEdge FC830
• VMware ESXi Version: 7.0.3 Build: 23418625 (Hot Patch Version)

Cause

Slowness of vsmp (vSphere Virtual Symmetric Multi-Processing)

PSOD Core Dump- Inconsistency in 'vsmp->slowestList'

Resolution

Upgrade the Hardware Bios/Firmware to latest version available.