After updating Aria Automation Config to 8.16.2 or higher, Its home page defaults to "Something went wrong"

Products

• VMware Aria Suite

Issue/Introduction

In some instances, after updating Aria Automation and Aria Automation Config (AAC) to 8.16.2 or higher, the Aria Automation Config home page defaults to "Something went wrong" and we're not able to log in.  

Environment

Aria Automation upgraded to 8.16.2 or higher

Aria Automation Config upgraded to 8.16.2 or higher

Cause

The authentication method in Aria Automation v8.16.2 is not compatible with Aria Automation Config 

Resolution

The original authentication connection to Aria Automation needs to be disabled and an alternative authentication method needs to be configured in Aria Automation Config (AAC).  Use these steps to complete the process.

1. SSH into the AAC appliance where postgresql is installed as root

2. Run 'psql -U postgres -h 127.0.0.1'

3. Enter '\c raas_<USE TAB KEY TO AUTOCOMPLETE THE DB NAME>'

4. Enter 'select * from vra_params;', then copy/paste the results to a text file for future reference

5. Enter 'delete from vra_params;' to clear the table contents

6. Enter '\q' to exit the database

7. Run 'systemctl restart raas', and wait 30 seconds before confirming the AAC UI is now accessible

If you are now able to see the login prompt, you should be able to log in with the root account (this is not the OS root account) which should have a default password of 'salt'.  Once logged in, go the the Administration section on the left-hand panel and begin the process discussed in the documentation for setting up the user access.