Deployment error : files.registry.info.xml - Access is denied

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Deployment is failing with error :

Could not send files to server :
Exception caught: files.registry.info.xml (Access is denied) :

In execution.log on the NES server there is this error :

2024-08-08T09:36:23.969-05:00 [JobExecutorThread-14] ERROR (com.nolio.platform.server.execution.tasks.FilesDistributionTask:92) - Exception caught
java.lang.RuntimeException: files.registry.info.xml (Access is denied)
    at com.nolio.platform.shared.storage.registry.FilesRegistryFactory.registerFile(FilesRegistryFactory.java:54) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.shared.files.cms.CMSFilesSynchronizer.createFileHandle(CMSFilesSynchronizer.java:170) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.shared.files.cms.CMSFilesSynchronizer.newActionsSynchronizer(CMSFilesSynchronizer.java:112) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.server.execution.tasks.FilesDistributionTask.call(FilesDistributionTask.java:62) ~[nolio-execution-6.8.0.jar:?]
    at com.nolio.platform.server.execution.tasks.FilesDistributionTask.call(FilesDistributionTask.java:25) ~[nolio-execution-6.8.0.jar:?]
    at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_332]
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_332]
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_332]
    at java.lang.Thread.run(Thread.java:750) ~[?:1.8.0_332]
Caused by: java.lang.RuntimeException: files.registry.info.xml (Access is denied)
    at com.nolio.platform.shared.storage.registry.FilesRegistrySingleton.saveData(FilesRegistrySingleton.java:116) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.shared.storage.registry.FilesRegistrySingleton.registerFile(FilesRegistrySingleton.java:443) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.shared.storage.registry.FileRegistryImpl.registerFile(FileRegistryImpl.java:27) ~[nolio-shared-6.8.0.jar:?]
    at com.nolio.platform.shared.storage.registry.FilesRegistryFactory.registerFile(FilesRegistryFactory.java:48) ~[nolio-shared-6.8.0.jar:?]

Environment

Release Automation 6.8
NES on Windows

Resolution

1. On Windows NES Server, open Windows services and open properties of service "Nolio Release Automation Server"
   
   
2. Click on "Log on" tab.
   
   
3. If "Log on as" is set to "Local Service" :
   
   
   
   Update it with "Local System Account"
   
   
   
   
   
4. Restart "Nolio Release Automation Server" service