No information being presented on Cloud SWG policy page
Article ID: 374205
Updated On:
Products
Issue/Introduction
Cloud SWG policies managed using Management Center/UPE.
When an admin logs into the Cloud SWG Portal and looks at 'Secure Web Gateway' active policies, the list rendered is blank, and no exceptions displayed despite many existing, as shown below:
The same admin user logging into other Cloud SWG tenants shows valid information for the Secure Web Gateway' active policies.
Environment
Management Center/UPE.
Cloud SWG Portal.
Cause
Only admins with full administrator role can view the policies.
Resolution
Make sure that admin users needing access to this information have full administrator role.
In the above case, the admin user had the 'Reviewer' role and did not have rights to view policy information.
Reviewer role should be allowed to view the policy information, and Broadcom engineering is planning to fix this in an upcoming Portal update (due by mid November).
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