SD Job Container in status SW Delivery Ordered

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

A SD Job Container remains in status "SW Delivery Ordered" :

In SD Job Container properties, in "Delivery Trace" tab we could see this :

[8/8/2024 3:08:24 PM] INIT  104 - 105
[8/8/2024 3:08:41 PM] READ_FILTERING   
[8/8/2024 3:11:49 PM] RETRYING   
[8/8/2024 3:45:10 PM] INTERRUPTED   

Environment

Client Automation - All version

Cause

The SD Package is not already staged in Scalability Server Software Library. A DTS transfer is initiated to transfer the SD Package to the Scalability Server.

 

This error indicates a problem with DTS Agent on Scalability Server :

 

[8/8/2024 3:08:24 PM] INIT  104 - 105
[8/8/2024 3:08:41 PM] READ_FILTERING   
[8/8/2024 3:11:49 PM] RETRYING   
[8/8/2024 3:45:10 PM] INTERRUPTED 

Resolution

Go on Scalability Server and restart dtsagent plugin :

1. Execute these commands on scalability server to stop dtsagent
   
   caf stop dtsagent
   caf kill dtsagent
   
   If some tngdta.exe remains in memory following command could be executed to kill them :
   taskkill /IM tngdta.exe /F
   
2. Start dtsagent :
   
   caf start dtsagent