Generic error reported from serviceaccounting.log file.
Article ID: 374187
Updated On:
Products
Issue/Introduction
Client observed this below error from ServiceAccounting.log.
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: One common cause of this problem is running a 32-bit version
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: of the Wrapper with a 64-bit version of Java, or vica versa.
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: This is a 32-bit JVM.
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: Reported cause:
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: F:\CA\Service Catalog\view\webapps\usm\WEB-INF\lib\javaservice\amd64\wrapper.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager: System signals will not be handled correctly.
INFO | jvm 1 | 2024/08/01 12:59:37 | WrapperManager:
INFO | jvm 1 | 2024/08/01 12:59:40 | ERROR StatusLogger Reconfiguration failed: No configuration found for '52e922' at 'null' in 'null'
STATUS | wrapper | 2024/08/01 13:15:46 | Stopping the CA Service Accounting service...
STATUS | wrapper | 2024/08/01 13:15:47 | <-- Wrapper Stopped
Environment
CA Service Catalog 17.4.
Resolution
To resolve this issue, Update the below entries in the %usm_home%conf-backup\accountingService.back.conf file.
1: Actual Value: wrapper.java.command=C:/Program Files/CA/Service Catalog/embedded/jre8/bin/java
UpdateValue:wrapper.java.command=C:/Program Files/CA/Service Catalog/embedded/jdk/bin/java
2: Acutal value: wrapper.java.additional.4= Dlog4j.configuration="file:///C:/ProgramFiles/CA/ServiceCatalog/accounting/conf/log4j.xml"
Updated Value: wrapper.java.additional.4=-Dlog4j.configurationFile="file:///C:/Program Files/CA/Service Catalog/accounting/conf/log4j.xml".
3. Commented the below value.
#wrapper.java.additional.5=-Dlog4j.configuratorClass=com.ca.util.Log4jConfigurator
4 : Restart CA Service Accouting service.
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