Generic error reported from serviceaccounting.log file.
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Generic error reported from serviceaccounting.log file.

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Article ID: 374187

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Client observed this below error from ServiceAccounting.log. 

INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:           One common cause of this problem is running a 32-bit version
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:           of the Wrapper with a 64-bit version of Java, or vica versa.
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:           This is a 32-bit JVM.
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:           Reported cause:
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:             F:\CA\Service Catalog\view\webapps\usm\WEB-INF\lib\javaservice\amd64\wrapper.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager:           System signals will not be handled correctly.
INFO   | jvm 1    | 2024/08/01 12:59:37 | WrapperManager: 
INFO   | jvm 1    | 2024/08/01 12:59:40 | ERROR StatusLogger Reconfiguration failed: No configuration found for '52e922' at 'null' in 'null'
STATUS | wrapper  | 2024/08/01 13:15:46 | Stopping the CA Service Accounting service...
STATUS | wrapper  | 2024/08/01 13:15:47 | <-- Wrapper Stopped

Environment

CA Service Catalog 17.4. 

Resolution

To resolve this issue, Update the below entries in the %usm_home%conf-backup\accountingService.back.conf file.
1:   Actual Value: wrapper.java.command=C:/Program Files/CA/Service Catalog/embedded/jre8/bin/java

     UpdateValue:wrapper.java.command=C:/Program Files/CA/Service Catalog/embedded/jdk/bin/java

2: Acutal value: wrapper.java.additional.4=               Dlog4j.configuration="file:///C:/ProgramFiles/CA/ServiceCatalog/accounting/conf/log4j.xml"

    Updated Value: wrapper.java.additional.4=-Dlog4j.configurationFile="file:///C:/Program Files/CA/Service          Catalog/accounting/conf/log4j.xml".

 3.  Commented the below value.
       #wrapper.java.additional.5=-Dlog4j.configuratorClass=com.ca.util.Log4jConfigurator

 4 : Restart CA Service Accouting service.