SSO Enabled Environments throwing API-1003 : Could not find resource home in the logs

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

app-ca logs are getting filled with this error 1000+ times an hour, and the logs are rolled too quickly:

ERROR 2024-12-11 11:17:06,104 [http-nio-8082-exec-17] ppm.rest (clarity:admin:140170986__8462807F-418E-4F63-8D1A-59F1F07948CA:PPM_REST_API) (adf7ce7f-7693-41e4-80c8-09d78b5c114d) 
com.ca.ppm.rest.exception.NotFoundException: API-1003 : Could not find resource home.

STEPS TO REPRODUCE:

1. Login to any SSO enabled Clarity 16.2.2 environment.
2. Navigate to Blueprints -> create a copy of the Standard Page Blueprint. Edit the copy.
3. In the blueprint, Ensure that the properties page is set or any other channel or Canvas.
4. Navigate to Pages -> Create a new Page Instance. Edit the blueprint of this instance to the one from step 2.
5. Navigate to Administration -> System Settings -> Homepage -> Add Page. Select the page from Step 4 and Access Groups as "Basic Group for User Access".
6. Logout & Login.

Expected Results: User lands on The default page without any error logged in app-ca.log.  
Actual Results: User lands on the Default page but we see an error in app-ca.log that API-XXXX : Could not find resource home.

Environment

Clarity 16.2.2, 16.2.3

Cause

DE116410

Resolution

DE116410 is resolved in Clarity version 16.3.0

Note: This message is benign.

Workaround: To make sure the logs are kept clean, you can adjust the logging for this category to FATAL.