Remote Control Viewer crashes clicking on a folder containing a BIG file
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Article ID: 374074
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Updated On:
Products
CA Client Automation - IT Client Manager
Issue/Introduction
Remote Control Viewer crashes clicking on a folder under "My Drives" if this folder contains a very BIG file.
If the user tries to access a particular remote Directory where this BIG file is located the Remote Control Viewer crashes: "egc30n.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR100.dll at 0023:6CBE1891
Environment
Client Automation 14.5 CU7.
Cause
Missing test fix.
Resolution
Please contact support and request test fix "T437419".