Remote Control Viewer crashes clicking on a folder containing a BIG file

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Remote Control Viewer crashes clicking on a folder under "My Drives" if this folder contains a very BIG file. 

 

If the user tries to access a particular remote Directory where this BIG file is located the Remote Control Viewer crashes: "egc30n.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR100.dll at 0023:6CBE1891

 

 

Environment

Client Automation 14.5 CU7.

Cause

Missing test fix.

Resolution

Please contact support and request test fix "T437419".

Additional Information

Release information