Remote Control Viewer crashes clicking on a folder containing a BIG file
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Remote Control Viewer crashes clicking on a folder containing a BIG file

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Article ID: 374074

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

Remote Control Viewer crashes clicking on a folder under "My Drives" if this folder contains a very BIG file. 
 
If the user tries to access a particular remote Directory where this BIG file is located the Remote Control Viewer crashes: "egc30n.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR100.dll at 0023:6CBE1891
 
 

Environment

Client Automation 14.5 CU7.

Cause

Missing test fix.

Resolution

Please contact support and request test fix "T437419".

Additional Information