Existing Options Overwritten with 17.4 RU2

Products

• ServiceDesk
• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

If we query the "options" table before installing RU2, we find that the option with ID 6025 is named "casc_impersonate_user".  After completing installation of RU2, the option with ID 6025 is named "get_plain_text_timeout".  Where did the "casc_impersonate_user" option go?

The problem can be identified by executing the following query both before, and after installing RU2:

SELECT * FROM options WHERE id = 6025

Environment

Service Desk Manager all versions up to and including 17.4 RU1

Resolution

This problem will be fixed with the upcoming release of Roll Up Patch 3 (RU3) for 17.4.  If a test fix is needed before the release of RU3, please open a support case and reference this KB article.