Inventory Sync fails with error ‘LCMCOMMON80063’ for VMware Identity manager

Products

• VMware Aria Suite

Issue/Introduction

The inventory sync for VMware Identity Manager (vIDM) fails in Aria Suite Lifecycle Manager (vRSLCM) with error code LCMCOMMON80063, indicating SSH authorization failure.

Error Code: LCMCOMMON80063
SSH authorization failed with provide root password for XXX.XX.XX.XX Make sure the root account and root password aren't expired

Environment

VMware Identity Manager (vIDM)
Aria Suite Lifecycle Manager (vRSLCM)

Cause

The error LCMCOMMON80063 indicates that SSH authorization failed because Aria Suite Lifecycle Manager could not SSH into the vIDM appliance using the 'root' account. The credentials for the root account were valid, but SSH access was restricted.

Resolution

1. SSH into the vIDM appliance using the 'sshuser' account.

2. Switch to the 'root' account using the command:

       # su root 
          provide the root account password.
   
3. Edit the SSH configuration file with the command: 

       # vim /etc/ssh/sshd_config.
   
4. Locate the line PermitRootLogin and change its value to yes.

      # Authentication:
      #LoginGraceTime 2m
      PermitRootLogin yes
      #StrictModes yes
      #MaxAuthTries 6

5. Restart the SSH service using the command:

     service sshd restart.

6. Confirm that SSH access using the root account is now possible and verify if the inventory sync issue in Aria Suite Lifecycle Manager is resolved.

Additional Information

Ensure that the root account and password are not expired or locked, as this can prevent SSH access.