When navigating to Administration > Certificates > Certificate Management > Trusted Root Certificates > ADD it won't add the root certificate giving the error
Error occurred while adding trusted root certificates: java.lang.String, null
Certificate is not in the correct PEM base-64 format and can't be decoded. See certificate requirements here
Certificate Requirements for Different Solution Paths
Ensure the certificate is in base-64 encoded format and it looks like the below in a text editor
-----BEGIN CERTIFICATE-----
<CERTIFICATE ENCODING>
-----END CERTIFICATE-----
This can be done in Windows