Configuring UIM connector policy to populate the Updated time from UIM to SOI.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

This article describes how to configure SOI UIM connector's policy to populate the "last updated" custom attribute in the SOI console

Environment

SOI 4.2.x

Resolution

You can modify the UIM connector policy to populate the Updated time from UIM to SOI.

Here, we can see 'supptime' properties that maintain the updated time for UIM alerts.

 

Add the below property with the UIM connector policy which will populate with userAttribute1 property in SOI.

 

1. Stop the UIM connector and add the highlighted line in the below file with the alert section (line 493).

   CA\Catalyst\CatalystConnector\registry\topology\physical\<Instance-Name>_CatalystConnector\modules\policy\nimsoftconnector_policy.xml

 

 if you have a UIM connector on the IFW container then you need to open the policy in the below path.

   CA\SOI\resources\Core\Catalogpolicy\nimsoftconnector_policy.xml

 

<EventClass name='Alert'>

  <Format>

<Field conditional='supptime' output='userAttribute1' format='{0}' input='{xsdateTime(supptime)}' />

 

2. Start the UIM Connector

 

Once a new alert is published, then you can see the updated time in the userAttribute1 property from the SOI console.

 

Suppression time on UIM Console- 

 

SOI Console -