CA Service Desk maileater fail to connect to Mailserver.

Products

• CA Service Desk Manager

Issue/Introduction

Maileater unable to connect to  Email server and fail to create tickets.

Environment

CA Service Desk Manager 17.4.X 

Cause

 

2024-07-18 13:43:56:114 ERROR  [ForkJoinPool-1-worker-51] c.c.S.m.c.JavaMailIMAPClient - [ID:([email protected]),HN:([email protected]))] -> [IMAPS|993] Failed to connect to the Store.

javax.mail.MessagingException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:718)

    at javax.mail.Service.connect(Service.java:342)

Resolution

Steps: 

1. Copy the [email protected].   from D:\certs\[email protected]  to  NX_ROOT\[email protected].
2. Update the mailbox certificate path with just the name of the certificate :[email protected].  

3. pdm_bounce pdm_maileater