Maileater unable to connect to Email server and fail to create tickets.
CA Service Desk Manager 17.4.X
2024-07-18 13:43:56:114 ERROR [ForkJoinPool-1-worker-51] c.c.S.m.c.JavaMailIMAPClient - [ID:([email protected]),HN:([email protected]))] -> [IMAPS|993] Failed to connect to the Store.
javax.mail.MessagingException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:718)
at javax.mail.Service.connect(Service.java:342)
Steps: