Inventory sync fails with LCMCOMMON80063 in Aria Suite Lifecycle

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Inventory sync tasks fail with the following error for products such as vIDM or VMware Aria Operations:

Error Code: LCMCOMMON80063
Invalid root credentials. Provide right credentials and retry
SSH authorization failed with the provided root password for ##.##.##.##. Make sure the root account and root password aren't expired. Verify the credentials for rootPassword and retry.

Environment

VMware Aria Operations 8.18.x

VMware Aria Suite Lifecycle Manager 8.18.x

VMware Identity Manager 3.3.7

Cause

The failure is caused by one of the following conditions:

• The Aria Operations / vIDM node FQDN information recorded in Aria Suite Lifecycle is different from the actual FQDN of the appliance.
• The root password for the Aria Operations analytics node or Cloud Proxy has expired or is locked.
• The root password for the vIDM appliance supplied or currently stored in the LCM Locker does not match the actual root password of the vIDM appliance, resulting in an SSH authentication rejection.

Resolution

Correct FQDN Mismatch:

1. Trigger an inventory sync in Aria Suite Lifecycle.
2. If the task fails, click the Retry button.
3. Manually input the correct FQDN for the node when prompted.
4. Once the correct hostname is entered, the inventory sync should complete successfully.

Verify Appliance Access:

1. Open a Console session to the affected Aria Operations node or Cloud Proxy in vCenter.
2. Attempt to log in as root. If the OS prompts for a mandatory password change, the password has expired.
3. Ensure that Aria Suite Lifecycle can establish a successful SSH connection to the affected Aria Operations or Cloud Proxy node using the root account credentials.

To Fix Password Mismatch Issue:

1. Navigate to the LCM Locker.

2. Select the option to add a password and save the latest known, validated root password for the vIDM node.

3. Re-initiate the inventory sync operation between LCM and vIDM.

4. Supply this newly saved password reference from the locker while initiating the sync.

Additional Information

How to Reset root password for VCF Ops nodes and Cloud Proxies